9 Best Small Business Live chat software (2022)

9 Best Small Business Live chat software (2022)

Are you looking for the best live chat software for your small business website ?

In this article, we will show you some of the best live chat programs to help you answer user questions instantly and convert them into paying customers. All these live chat services work perfectly with any website .

Why add live chat support to your website ?

According to economy, 73% of customers using live chat are happy with their experience. This is much higher than support via email, social media or phone where only 44% of people are happy with their experience.

With that in mind, live chat can have a huge impact on your online sales and marketing. It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help customers make a purchase decision.

Adding live chat support has been proven to reduce cart abandonment rates, increase sales, and increase conversion rates. But a lot of it depends on the live chat program you are using.

A bad live chat client experience can have a negative impact. You may miss sales due to slow response times, or customers may leave a bad impression of your brand.

You may end up paying a lot of money for a live chat program or struggling to get the most out

of programs that are inappropriate for your website, your needs, or your skill level.

Basically, you need to find an affordable and easy-to-use live chat service that works with WordPress

or your website creation platform, and comes with everything you need to make more sales.

However, let’s take a look at our expert selection of the best live chat software providers that you can use to grow your business.

1. zaetoon

Zeitoun is a customer service software that provides a knowledge base and an advanced system for managing customer conversations and mailboxes and helps companies to improve the technical support experience and empower the team through advanced features and user-friendly interfaces .

Through Zeitoun, you can receive and manage customer conversations, add technical support staff to teams with specific powers, provide a knowledge base and customize the Help Center with full control options.

You can talk directly to your customers via live chat, which is similar to daily social networking applications to facilitate the process of their communication with you and build their trust in your products, provides dedicated tools to manage and organize customer messages and follow-up
Also, through the Zeitoun program, you can provide self-help to your customers by providing all the information they need, whether subscribed or new, about your product and its advantages through knowledge base articles .

Connect with your customers easily when they need you through a simple and responsive user interface that Zeitoun provides to your customers and your team to communicate effectively . Whether through live chat, chats or email and receive all messages in one place . With an integrated self-support service for your customers containing explanations and information about your product

Through Zeitoun, you can effectively and productively increase the efficiency of the work team

and focus on helping customers and solving their problems .Monitor the workflow and track performance

through statistics and reports to improve customer service and make the best decisions .

Zeitoun has an advanced permissions system that enables you to control the workflow by setting

the appropriate access permissions for work teams, whether for mailboxes, customer information,

knowledge base, and center settings.

Pricing :

Zeitoun offers three plans, including free, basic and professional, which are of interest to all types of companies , including startups.you can save two months ‘ worth when subscribing annually.

2. LiveChat

Live chat software

Is a leading company in the field of live chat software. It’s very easy to setup and install thanks to the free LiveChat plugin for WordPress.

LiveChat offers beautifully designed live chat support apps that customer support staff can use on

their laptops, tablets and mobile devices. This means that you can chat with customers on the go, and

without having to log in to your WordPress dashboard.

You can add pre-chat survey forms before and after the live chat session , so you can see how well your support

team members and sales staff are doing.

When no one is available to answer questions, you can set up a workflow so that customers can easily send

a support ticket directly from the live chat window and your team will receive notifications.

LiveChat integrates with dozens of other services such as popular CRM programs such as Hubspot, Google Analytics and Zendesk. It supports multi-channel conversations by integrating with WhatsApp and other messaging systems.

It also integrates with the best email marketing services including Mailchimp and Constant Contact .

 This will save you time since you don’t have to manually type customer details into your other systems.

Perhaps the best thing about LiveChat is its speed. The chat function loads very quickly and provides a much better user experience than most other live chat programs.

We use LiveChat on our various e-commerce websites because it helps us to respond faster and provide better interactions with customers in general.

Thanks to the built-in tools, it’s easy to customize the LiveChat chat box so that it exactly matches the branding of your website, which is a big plus.

LiveChat comes with other support tools that help us improve our communication with customers such as visitor tracking and proactive chat, allowing us to contact visitors before they ask for help.

LiveChat also has a Smart API that integrates with our knowledge base and ticketing system, and helps streamline our customer support processes.

Although we use LiveChat in WooCommerce and Easy Digital Downloads stores, you can use it on all popular website creation platforms including Shopify, Wix and others.

Pricing :

LiveChat has different plans for companies of all sizes including startups. Their plans start at USD 16 per agent per month when invoicing annually, or USD 19 when paying per month. Each plan comes with a 14-day free trial.

3. HubSpot

Live chat

HubSpot is an all-in-one marketing platform that provides live chat and chatbot builder.

You can customize the live chat design to perfectly match your brand and create automated chatbots

when your team is offline without having to write a single line of code. HubSpot live chat also seamlessly

integrates all customer data with the HubSpot CRM core system, so you don’t need to type this information manually.

You can use HubSpot’s built-in tools to customize the chat experience for returning visitors, which

has been proven to help you get more sales.

Apart from live chat, HubSpot also comes with email marketing automation, sales CRM, landing

page Software, Help Desk software, self-service customer portal, and other powerful marketing functions.

This allows you to communicate with your customers through multiple channels including live

chat, support tickets and email automation. With that in mind, HubSpot has a lot to offer small business owners and large companies.

The best part about HubSpot is that there is a free version so you can try this program and then decide if it’s right for you.

Pricing: you can add HubSpot chatbots to your website for free . However, if you want to use additional tools such as the HubSpot drag-and-drop landing page builder, you will need to upgrade to a paid plan. These start at a price of 45 dollars a month.

HubSpot prices are increasing rapidly, but it offers much more than chatbots and customer reviews are constantly high. If you are looking for CRM and email marketing software as well as both live chat and AI chatbots, we recommend HubSpot.

4. ChatBot

Automated chatbots are the future of live chat software because they allow you to interact with your customers around the clock, all days of the week.

ChatBot helps small businesses use the power of AI-powered chatbots to boost customer engagement and overall customer satisfaction.

The ChatBot comes with an easy-to-use drag-and-drop interface that you can use to create your own automated bot. They have dozens of ready-made templates for various industries that are completely customizable so you can design conversation scenarios and chat guidance that perfectly suits your business needs.

For example, you can use an ecommerce robot template to guide your customers through the entire purchase process.

You can use the chatbot lead generation form to automatically compile the contact information of the lead. Meanwhile, their sales template encourages customers to explore your latest deals and helps them find what they are looking for.

The ChatBot also has templates for specific industries, including Cafe robot, recruitment robot and restaurant robot.

ChatBot templates are easily one of the best things about this platform because they help small businesses access the power of custom and automated bots.

Previously, creating a chatbot was hard work for small teams and anyone with a limited budget, but these templates make it easy. Simply put, ChatBot allows you to add a virtual assistant to your website, Facebook messenger or Slack.

If visitors want to connect with a real person, you can seamlessly redirect them to a Customer Support Agent, phone support, or any of their live chat tool integrators.

The ChatBot also integrates seamlessly with WordPress and WooCommerce .

We use ChatBot to run various chatbots on our eCommerce websites and it even integrates seamlessly with LiveChat.com (the first provider on our list).

Pricing :

ChatBot has different plans for companies of all sizes. Their plans start at 42 dollars per month when billing annually, which gives you 1000 conversations per month. Each plan comes with a 14-day free trial.


Business Live chat software


SendinBlue is a powerful and beginner-friendly live chat platform.

It allows you to easily turn your website visitors into customers by answering their questions in real time via live chat. The chat integrates with SendinBlue’s marketing automation which enables you to attract more potential customers.

SendinBlue comes with built-in email marketing integration, retargeting for Facebook ads, segmentation, and full marketing automation .

SendinBlue offers a complete marketing package with CRM marketing, SMS, email, landing pages and more. This powerful toolkit helps you convert more visitors into paying customers.

Pricing :

SendinBlue has some different pricing plans, but one-user Live Chat is included in their free plan. If several people need access to SendinBlue, you will need to purchase a Premium plan, which starts from 65 dollars a month.

6. Tidio

Small Business Live chat

Used by more than 300,000 companies, Tidio is a popular live chat program that you can add to your website in a matter of minutes. You can then customize the live chat pop-up window to match your brand.

Tidio comes with more than 35 ready-made models of chatbots so that you can respond to customers around the clock, all days of the week. You can customize all these automated templates using the drag-and-drop chatbot editor.

With Tidio, you can get an overview of all visitors on your website and you can even see what your customers are writing in real time. This helps you respond to your customers faster, and deliver a better overall visitor experience.

No matter where you are, you can stay in touch with customers using the Tidio desktop or mobile application, or their browser widget.

Pricing :

Tidio has a limited free plan that supports two operators, but does not include some of the more advanced live chat features. Paid plans start at a price of 19 dollars.

7. Olark

Olark is a popular multi-channel live chat solution for online business. You can quickly and easily add Olark to your WordPress website using the live chat plugin.

Olark comes with automation rules that you can use to automatically greet customers, send ready-made responses to answer frequently asked questions quickly, and redirect chats to the appropriate department or sales representative. This will help improve the customer experience while reducing the workload of the support staff.

You can also save chat scripts and use them later to facilitate follow-ups. In addition, the joint browsing add-on allows chat agents to view visitors ‘ screens to solve problems faster.

Olark integrates with other popular services including Salesforce, Google Analytics, Slack, Mailchimp and Zoom to host video chats.

There are third-party mobile applications that allow you to connect to Olark chat software from almost any iOS or Android device, so you can chat with customers on the go.

Pricing :

Olark offers several pricing plans starting from USD 29 per agent per month. They also offer a free trial of live chat support for two weeks.

8. Chaport

If you are looking for a free live chat program for WordPress, you might want to take a look at Chaport .

Chaport offers an forever free plan with unlimited conversations and single operator support. They also have live chat support apps for mobile devices, a 30-day chat history, and some basic options for customizing the chaport live chat tool.

You can also integrate Chaport with more than 2000 applications using Zapier.

Paid plans give you access to more features such as on-demand reports, automatic responses, and more advanced customization so you can design the chat widget to reflect your website branding perfectly.

Pricing :

Chaport offers a free plan. If you want more advanced features, Premium plans start at 15 dollars per operator per month when paid annually.

9. Freshdesk Messaging

Freshdesk Messaging is another good live chat support software with great features that rivals some of the more well-known companies on this list.

It is designed to be a chat and messaging app, allowing you to start real-time conversations with customers using AI-powered proxies or bots.

It comes with a beginner-friendly robot builder that lets you create custom robots without having to write any code. These robots can automatically collect information from visitors, and then redirect their questions to the right section.

FreshDesk messages show all customer messages in one place, regardless of the source of these messages. This helps your support staff respond to questions quickly, increasing their productivity.

Pricing :

FreshDesk Messaging offers a limited free plan for up to 100 agents, but this does not include any free robot Sessions. Their paid plans start at 15 dollars per agent per month when billed annually, and include up to 5,000 free robot sessions per month.

FreshDesk messages also offers a 21-day free trial.

10. Smartsupp

Smartsupp is a low-cost live chat software option and chatbot program that allows you to track and record user sessions on your website. You can then analyze each recording next to the visitor’s Live Chat messages.

This helps you understand what drives visitors to communicate with the customer support team. You can then fix these issues and improve the customer experience.

Smartsupp collects information about people who visit your website and records the history of their conversations. You can also contact visitors directly to provide them with assistance, based on the information you have already collected about this person.

Smartsupp also helps you track Google Analytics chat software conversations so you can monitor the performance of your customer service staff. Smartsupp works with WordPress, Magento, Shopify and other popular e-commerce platforms .

Pricing :

Smartsupp offers an forever free basic plan that includes live chat for one agent. Their paid plans start from 19.50 USD per month for 3 agents. There is also a 14-day free trial.

What is the best live chat program (Selection of experts)

For small businesses, we recommend LiveChat as the best live chat software. It is the highest rated on our list because we use it on our websites.

We believe that has all the features you need to answer customer questions and boost conversions at the right price.

If you are looking for an integrated marketing and Customer Relationship Management

(CRM) platform that also provides live chat software and a chatbot builder, don’t look for HubSpot . You can also use their live chat for FREE, perfect for every budget.

If you are looking for a dedicated chatbot software, we recommend that you check out ChatBot . It’s one of the best chatbot platforms on the market, and it’s actually relatively easy to set up compared to other solutions.

If you are looking to hire live chat agents, but are not sure how to start building your sales team, we recommend using LTVPlus . We use them to hire affordable live chat agents for our eCommerce website.

Pro Advice :

Make sure you have a professional email address to work alongside the live chat to boost your credibility.

We hope this article helped you choose the best live chat support programs for your WordPress site. You may also want to check out our special list of the best WordPress SEO plugins and tools that you should use.

Disclaimer : to help avoid the paralysis of choice, we have only compared the 9 Best Live chat programs.

This list does not include other live chat programs such as PureChat, Intercom, Drift and LiveAgent,

because we believe that the solutions mentioned in this article are simply better.



Previous post
The Ultimate WordPress Security Guide-step by step (2022)
Next post
The ultimate guide to increasing WordPress speed and performance(P1)

Leave a Reply