Did you know that over 67% of users on e-commerce websites abandon their shopping carts without checking it out!! This is because there is no live chat program
Why add live chat support to your website ?
According to eConsultancy, live chat has the highest levels of satisfaction of any customer service channel at 73%, compared to 61% for email and 44% for phone .
It doesn’t make sense that the live chat feature would have a huge impact on online sales and marketing .
It allows customers to get instant answers without leaving your website. A positive live chat experience can effectively help in making a purchase decision .
Adding live chat support can reduce cart abandonment, increase sales, and increase conversion rates . But a lot of that depends on which live chat software you’re using .
A bad live chat client experience can have a negative impact . You may lose sales, customers may leave a bad impression of your brand, you may end up paying too much for service, or fail to use the live chat platform due to technical skills .
Basically, you want to find a live chat service that is affordable, easy to use, works with WordPress, and comes with all the functionality to help you generate more sales .
However let’s take a look at our expert pick of the best live chat software providers that you can use to grow your business .
LiveChat is the industry leader in live chat software. It is very easy to set up and install with the free LiveChat plugin for WordPress .
LiveChat also offers beautifully designed live chat support apps that you and your agents can use on laptops, tablets, and mobile devices. This means that you can chat with clients on the go, without having to log into your WordPress dashboard .
You can add survey forms before and after your live chat session, so you can evaluate the performance of your support team and sales team. During off hours, you can set up a workflow so that users can easily submit a support ticket right from the live chat .
LiveChat integrates with dozens of other services such as popular CRM software like Hubspot, Google Analytics, Zendesk, all email marketing services like MailChimp, and many more. This will save you time as you will not have to manually enter customer details into your other systems .
Perhaps the best feature of LiveChat is its speed. Their chat window loads very quickly, works on all devices, and offers a much better user experience than most other live chat software .
They have many other support tools that help us improve customer communications such as visitor tracking for goals, proactive chat to increase conversations, smart API that integrates with the database, and more .
Pricing : LiveChat has different plans for businesses of all sizes, including startups. Their initial plan starts at $16 per agent per month paid annually, or $19 per month. Each plan comes with a 14-day free trial
HubSpot is an all-in-one marketing platform that offers both live chat and a chatbot builder .
You can customize the design of live chat to match your website branding, create automated chat flows without code, and seamlessly integrate all customer data into the HubSpot CRM platform.
HubSpot’s on-site personalization features also make it easy to customize your website chat experience for returning visitors that has been proven to boost your sales conversion .
Apart from the live chat features, HubSpot also comes with email marketing automation, CRM for sales, landing page software, and many other powerful marketing features included at the same price
This allows you to multi-channel communication with your customers via live chat, email ticketing system as well as email automation .
Because of that, HubSpot is an attractive option for both small business owners as well as large corporations .
The best part about HubSpot is that there is a free version that you can use if you are just starting out
Pricing : HubSpot offers its own chatbot builder as part of the Sales Hub plan. It’s free to get started with HubSpot chatbots, but to access additional tools like ticket creation, you’ll need to upgrade to a paid plan. Starting at $45 per month .
The price of plans can add up quickly, but HubSpot offers much more than chatbots in the Sales Hub software, and customer ratings are consistently high. If you’re looking for a CRM and email solution as well as both live chat and an AI-powered chatbot, we recommend HubSpot
ChatBots are the future of live chat software because they allow you to interact with your customers 24/7 .
ChatBot.com makes it easy for small businesses to use the power of artificial intelligence (AI) chatbots to boost customer engagement and overall customer satisfaction through a self-service help interface .
It comes with an easy to use drag and drop interface that you can use to create your own ChatBot. They also have dozens of ready-made templates for various industries that make it easy for you to design custom chat scenarios and chat routing that best suits your business needs .
For example, you can use an ecommerce bot template to help guide customers through the entire buying process. You can use a lead generation bot to increase your sales and book your calls .
Their sales bot template allows you to sell products directly from the chat window which is a really powerful feature for generating sales from social media profiles .
Their other bot templates include a customer service bot, restaurant bot, parcel tracking bot, coffee shop bot, recruitment bot, and much more. The Chatbot templates are really one of the best parts about this platform because they level the playing field for small businesses. Creating chatbots was previously difficult for small businesses, but this makes it easy .
Simply put, ChatBot.com allows you to add a virtual assistant to your websites, Facebook pages, and messaging apps. If a user would like to connect with a real person, you can seamlessly forward them to a customer support agent, Facebook messenger, phone call support, or one of the other live chat tool integrations .
ChatBot also integrates seamlessly with WordPress and WooCommerce .
ChatBot has different plans for businesses of all sizes. Their starter plan starts at $50 per month which gives you access to 1000 chats per month (essentially $0.01/chat). Each plan comes with a 14-day free trial .
SendinBlue offers a powerful and beginner-friendly live chat program. You just need to set up your chat box under your account and then add it to your website using the WordPress plugin .
Sendinblue allows you to easily convert your website visitors into customers by answering last minute questions via live chat .
Chat integrates with Sendinblue marketing automation which enables you to generate more leads .
It comes with built-in integration for email marketing, Facebook ad retargeting, segmentation, and full marketing automation .
Sendinblue offers a complete marketing package with CRM, SMS, email marketing, landing pages, and more .
This powerful toolkit helps you convert more visitors into paying customers .
Pricing : Sendinblue offers different pricing plans, but you will need their Premium plan to access the chat feature. Premium plans start at $66 per month and include up to 10 team members .
Olark is a popular live chat solution for online businesses. It’s easy to use, and adding Olark to your WordPress site is simple. All you have to do is copy and paste a code snippet into your WordPress sidebar widget or into your theme .
If you’d rather not work with code, there’s also a free Olark Live Chat plugin that makes setup even easier .
Olark offers integration with other services like Salesforce, Zendesk, Highrise, etc .
There are third-party mobile apps that let you connect to Olark Chat from virtually any iOS or Android device, so you can chat with customers on the go .
Pricing : Olark offers a simpler pricing plan starting at $17 per agent per month. There is a 12% discount if you choose annual billing and a 29% discount for two-year billing. They also offer a free trial of their live chat support for two weeks .
LiveAgent is a leading multi-channel live chat and help desk software. They offer a range of software including email tickets, live chat, video chat, time tracking, call center, and more .
If you don’t already have a back desk system, using the LiveAgent suite can make things easy because it’s an all-in-one platform similar to Zendesk Chat and others .
LiveAgent offers seamless integration with WordPress and other popular website builders. It also integrates with the best email marketing services, CRM, and other marketing platforms .
Pricing : LiveAgent has a limited free plan and their paid plans start at $15 per month per agent .
If you are looking for free live chat support software for WordPress, you might want to check out Chaport. They offer a forever free plan with unlimited chats, history, notifications, unlimited registered operators and up to 5 operators online at the same time .
Their programs cover all the basic requirements. They have mobile live chat support apps, beautiful multilingual chat tools, reporting and analytics, and third-party integrations through Zapier .
Paid plans give you access to more features such as writing insights, visitor feedback, saved responses, file sending, automatic invitations, and more .
Pricing : They offer a Free plan and Pro plan starting at $9.80 per agent/month .
Intercom is a flexible tool that helps you generate leads, engage users, and increase conversions. It offers messaging services with live chat tools that you can automate with your streams, add chatbots, and engage customers .
It is not just a live chat support software .And It can be used as a onboarding tool for support assistant, lead generation tool, marketing automation, and user engagement software .
If you’re just looking for a live chat software, you may not be able to take advantage of Intercom’s full potential. On the other hand, if you want your live chat support software to do all of these tasks, you’ll love Intercom .
It’s easy to use and integrates with Google Analytics, CRM software, Slack, email marketing services, and more .
Pricing : Their Basic plan starts at $87 per month, after which prices are calculated based on your usage and the add-ons you purchase .
Freshchat is another good live chat support service with great features that rival some of the more popular companies on this list .
Designed as a chatting and messaging app, it allows you to start real-time conversations with customers using AI-powered agents or bots .
It also offers customer timeline views, live profiles, in-app campaigns, co-browsing, and customizable bots for automated conversations .
You can link chats to support tickets on Zendesk or on the Slack channel. Your team can use smart plugs, canned replies, tags, private notes, and desktop notifications to be more productive .
Pricing : They offer a free live chat support service plan for up to 10 team members. Their paid plans start at $15 per user per month and are paid annually .
LivePerson is another powerful live chat support software with many great features to help you engage customers and increase sales .
It allows you to engage your customers via live chat on your website and also through SMS, Facebook Messenger, WhatsApp and more. You can use chatbots to create automated conversation flows and save customer information to other third-party applications .
LivePerson targets medium to large businesses and enterprise customers .
Pricing : You will have to request a quote to get pricing information based on your needs .
Smartsupp is a low-cost live chat support software that allows you to track and record user sessions on your website. This helps you find out how potential customers use your website and what is stopping them from making a purchase .
It also helps you to track your Google Analytics chat conversations to see how you are doing. It works with WordPress, Magento, Shopify, and other popular e-commerce platforms
Pricing : Their basic plan is free forever and their paid plans start at $8 per month per agent .
If you are looking for a free live chat software, Pure Chat is another good alternative. It allows you to easily add beautiful live chat widgets to your websites and the free plan allows you to add 3 operators with unlimited chat history .
Comes with mobile apps so you can stay in touch with clients. Your customers can send you emails when you’re offline and a pre-chat form helps you collect user information for later access .
Pricing : Their basic free plan, and their paid plan starts at $79 per month billed annually .
Drift is a conversational marketing platform that combines the power of live chat .
With an automated chat bot to help you save time and increase conversions. It comes with powerful features to help you convert more website visitors into sales leads .
Drift integrates with all popular CRM and email marketing services .
They offer several powerful features including drift bot, anonymous visitor intelligence, account-based marketing, meeting scheduling, and more .
Although it has a lot of powerful features, Drift is not affordable for small businesses .
Pricing : The Standard plan starts at $50 per month billed annually, and comes with two seats. If you want the bot feature, you will have to upgrade to the Pro plan .
which starts at $500 per month billed annually and comes with 5 seats .
What is the best Live Chat Software ? (Expert’s Choice)
For small businesses, we recommend LiveChat Inc as the best live chat software .
If you’re looking for an all-in-one marketing and CRM platform that also offers both live chat software and a no-code chatbot builder . look no further than HubSpot. You can use their live chat for free .
If you are looking for a dedicated chatbot, we recommend checking out ChatBot.com. It’s one of the best chatbot platforms on the market, and it’s actually relatively easy to set up compared to other solutions .
If you’re looking to hire live chat agents, but aren’t sure where to start, we recommend LTVPlus .
Professional advice :
Make sure you have a professional business email address along with live chat to boost your credibility
We hope this article helped you choose the best live chat support software for your WordPress site. You may also want to check out our list of the best SEO tools to increase your website traffic.